| MYJAL SETUP_OPERATION_ & BASIC TROUBLE SHOOTING |
Double click the set up icon, and the installation will begin. It is a simple set up and the usb drivers will
install automatically. (note after installation is complete, you need to patch up the program so it will
never expire. Please do this before using the application, the steps and the patcher is in the patch folder
where myjal is located in your loaders folder) When this is complete plug in your data cable to the phone
and PC, and launch application. If you need further help using the application look in the tutorial and
troubleshooting folder or view our online support section.
Before connecting your phone to the cable, make sure no Java Applications are running, it is best to
power off and power back on your phone before running the program or you may get a "Phone busy"
error message.
From your start menu or desktop, you can click the myJal link and the program will launch.
From there, you may click the UNLOCK button, and unlock
After you Unlock, go to Settings, and Check off the box Enable USB Connection or you will get an error
trying to connect to the phone.
After the settings, you must click the CONNECT TO PHONE button and do not touch your phone while it
connects.
After you are connected, you will see the menu on the side offering loading screens for Ringtones,
Wallpapers, and Java Applications. Go to the corresponding category, Add your selected files, and then
Download them to the phone!
When loading ringtones, the standard ringtones in the Add-files dialog box will only show the MIDI
ringtones, if you will notice, underneath the file selection dialog box, there is a drop down menu
(indicated by an arrow) that by default indicates MIDI files, you can select WAV files from the drop down
list and load WAV ringers onto your phone if you are using an i530, i730,i860, i830, i205 and higher
model phone. WAV ringtones ARE NOT compatible with older versions such as the i95, i90.
PLEASE NOTE: Some Midi ringtones will give you a general communications error if they are too long.
All MIDI ringers should be 30 seconds or less, or in the case of MP3 or Wav ringers, less then 300,000k.
To shorten midi files, please view your utilities folder in the> MIDI SHORTEN SOFTWARE. We have full
instructions as well. To make your own voice ringtones, go to the WAV CONVERSION utilities FOLDER
PLEASE NOTE: If ringtone files with filenames longer than 20 characters need to be shortened or you
will get an error telling you this. To do this simply right click and click rename. The file will be highlighted
blue.
PLEASE NOTE: YOU MAY SEE AN OPTION FOR MP3 RINGTONES, THIS FEATURE IS CURRENTLY ONLY
SUPPORTED ON THE NEWER IDEN PHONES.
After you have selected what files you want, just click the Upload to Phone button and the software will
download ringtones/wallpapers/java applications to your phone!
Again, do not touch your phone until the dialog box - All downloads successfully completed appears.
When you are finished, please click the Disconnect from phone button, wait until it disconnects from
your phone, and then click the LOG OUT button and exit the program.
You can now browse your phones ringtones or wallpaper selection and your new downloads will appear.
PLEASE NOTE: If you attempt to load non-standard type ringtones or wallpapers(ie: animated
wallpaper or more than 8khz wav files, these files will not appear on your phone- please make sure you
are downloading compatible ringtones!)
To delete ringtones/games/wallpapers you have installed, scroll to desired item installed on the phone,
press the menu and an option for Delete or Uninstall will appear. Select the option and the item will be
removed from your phone. This program will expire. However you can patch it and use it all you want.
Look in the loader folder go into the myjal folder and look in the patch folder for instructions.
TROUBLESHOOTING:
PHONE WILL NOT CONNECT: (check the following):
1- Go to OPTIONS in myJAL and ensure that ENABLE USB CONNECTION SUPPORT IS CHECKED. Press
Apply After you are done.
-IF YOU GET AN ERROR STATING THE USB DRIVERS ARE NOT INSTALLED, GO TO STEP 2
2- Go to START MENU > ALL PROGRAMS > myTEAM SOFTWARE > CLICK USB DRIVER INSTALLATION
WIZARD
-IF YOU GET AN ERROR STATING SERVICE PACK 1 IS NOT INSTALLED, GO TO STEP 3
3- If you get a Service Pack 1 not installed error, it means that your version of Windows XP is not up to
date, you can visit http://windowsupdate.microsoft.com and it will download updates to your computer.
At the time this version of troubleshooting was written, Microsoft is up to Service Pack 2+. After
completing the upgrade to SP2, Follow Steps 2, 1 in this order.
-IF YOU GET AN ERROR STATING THAT YOUR INSTALLATION KEY IS INVALID DURING THE UPGRADE
TO SP2, IT MEANS THAT THE COPY OF WINDOWS XP IS NOT A LICENCED COPY, MICROSOFT HAS PUT
PROTECTION TO PREVENT UPDATES FOR UNLICENSED SOFTWARE. IF YOU FEEL THAT THIS IS A
MISTAKE, CONTACT MICROSOFT TECHNICAL SUPPORT FOR SP2 AT www.microsoft.com. The new
hardware inside your phone is very advanced and it requires that you keep your computer up to date.
If you need a functional copy of windows look in our downloads section, or contact us for
further assistance.
-IF EVERYTHING IS INSTALLED AND YOU STILL GET ERRORS TRYING TO CONNECT, GO TO STEP 4
4- Make sure there are no suspended Java Apps running on your phone. The phone will not connect if
there are any suspended java applications running, if you are unsure how to end a suspended
application, you can always turn off and back on your phone and try to connect again.
-IF THE CABLE DOES NOT CONNECT, SEE STEP 5
5- Ensure that all cable connections are connected tightly and your computer is set up properly:
a- The cable must click on the bottom of the phone securely on both sides,
ensure the rubber flap on the bottom of your phone clears the cable.
b- When plugging the phone to the cable, and the cable to the computer,
listen to the tones the computer makes. If connected properly, the computer makes
a 2-tone sound. If you hear a multiple fast tone, there is a port problem.
c- Go to START > CONTROL PANEL > PERFORMANCE AND MAINTENANCE > SYSTEM, Click Hardware
Click Device Manager, if there is a driver problem, there will be an Exclamation point,
Double Click the Motorola Item, click the Driver tab, Click Update/Install Driver.
(If there is an exclamation point on any USB Root Hub, there is a USB port problem,
contact your computer manufacturer)
PROBLEMS UPLOADING RINGTONES:
1- I am browsing the Mp3/Wav directories when browsing for files but the directories are blank.
A- On the bottom of the file selection box, there is a drop down menu labeled:
FILES OF TYPE:
If it says MIDI, it will only display midi, change to the type of file you want to upload and it will display
what you select.
2- MP3 Ringtones will not load on my phone.
A- Mp3 ringtones will ONLY load on the i860, i930, no other phones support uploading mp3s.
B- Mp3 ringtones from your computer must be converted to the format supported by the phone in
order to be uploaded. We include conversion software and instructions in the UTILITIES directory.
3- When uploading a ringtone, I get an error stating that the filename is too long.
A- Sometimes for identification purposes, ringtones are longer than the max allowed size (20
characters), in order to transfer them to your phone, you must copy them to your desktop, rename the
file and then browse to your desktop or other directory on your computer you saved the file. If you still
have problems, see step 4.
4- MIDI ringtones give me a General Communication Error.
A- Your phone may not support full length MIDI ringtones, you will need to use the Midi shortening
software in the utilities folder. We include both Full length and shortened midis for you to choose and
upload. Because it is very hard to convert to MIDI, we have included plenty of popular songs already
converted to midi so you can pick the part you like as your ringer!
install automatically. (note after installation is complete, you need to patch up the program so it will
never expire. Please do this before using the application, the steps and the patcher is in the patch folder
where myjal is located in your loaders folder) When this is complete plug in your data cable to the phone
and PC, and launch application. If you need further help using the application look in the tutorial and
troubleshooting folder or view our online support section.
Before connecting your phone to the cable, make sure no Java Applications are running, it is best to
power off and power back on your phone before running the program or you may get a "Phone busy"
error message.
From your start menu or desktop, you can click the myJal link and the program will launch.
From there, you may click the UNLOCK button, and unlock
After you Unlock, go to Settings, and Check off the box Enable USB Connection or you will get an error
trying to connect to the phone.
After the settings, you must click the CONNECT TO PHONE button and do not touch your phone while it
connects.
After you are connected, you will see the menu on the side offering loading screens for Ringtones,
Wallpapers, and Java Applications. Go to the corresponding category, Add your selected files, and then
Download them to the phone!
When loading ringtones, the standard ringtones in the Add-files dialog box will only show the MIDI
ringtones, if you will notice, underneath the file selection dialog box, there is a drop down menu
(indicated by an arrow) that by default indicates MIDI files, you can select WAV files from the drop down
list and load WAV ringers onto your phone if you are using an i530, i730,i860, i830, i205 and higher
model phone. WAV ringtones ARE NOT compatible with older versions such as the i95, i90.
PLEASE NOTE: Some Midi ringtones will give you a general communications error if they are too long.
All MIDI ringers should be 30 seconds or less, or in the case of MP3 or Wav ringers, less then 300,000k.
To shorten midi files, please view your utilities folder in the> MIDI SHORTEN SOFTWARE. We have full
instructions as well. To make your own voice ringtones, go to the WAV CONVERSION utilities FOLDER
PLEASE NOTE: If ringtone files with filenames longer than 20 characters need to be shortened or you
will get an error telling you this. To do this simply right click and click rename. The file will be highlighted
blue.
PLEASE NOTE: YOU MAY SEE AN OPTION FOR MP3 RINGTONES, THIS FEATURE IS CURRENTLY ONLY
SUPPORTED ON THE NEWER IDEN PHONES.
After you have selected what files you want, just click the Upload to Phone button and the software will
download ringtones/wallpapers/java applications to your phone!
Again, do not touch your phone until the dialog box - All downloads successfully completed appears.
When you are finished, please click the Disconnect from phone button, wait until it disconnects from
your phone, and then click the LOG OUT button and exit the program.
You can now browse your phones ringtones or wallpaper selection and your new downloads will appear.
PLEASE NOTE: If you attempt to load non-standard type ringtones or wallpapers(ie: animated
wallpaper or more than 8khz wav files, these files will not appear on your phone- please make sure you
are downloading compatible ringtones!)
To delete ringtones/games/wallpapers you have installed, scroll to desired item installed on the phone,
press the menu and an option for Delete or Uninstall will appear. Select the option and the item will be
removed from your phone. This program will expire. However you can patch it and use it all you want.
Look in the loader folder go into the myjal folder and look in the patch folder for instructions.
TROUBLESHOOTING:
PHONE WILL NOT CONNECT: (check the following):
1- Go to OPTIONS in myJAL and ensure that ENABLE USB CONNECTION SUPPORT IS CHECKED. Press
Apply After you are done.
-IF YOU GET AN ERROR STATING THE USB DRIVERS ARE NOT INSTALLED, GO TO STEP 2
2- Go to START MENU > ALL PROGRAMS > myTEAM SOFTWARE > CLICK USB DRIVER INSTALLATION
WIZARD
-IF YOU GET AN ERROR STATING SERVICE PACK 1 IS NOT INSTALLED, GO TO STEP 3
3- If you get a Service Pack 1 not installed error, it means that your version of Windows XP is not up to
date, you can visit http://windowsupdate.microsoft.com and it will download updates to your computer.
At the time this version of troubleshooting was written, Microsoft is up to Service Pack 2+. After
completing the upgrade to SP2, Follow Steps 2, 1 in this order.
-IF YOU GET AN ERROR STATING THAT YOUR INSTALLATION KEY IS INVALID DURING THE UPGRADE
TO SP2, IT MEANS THAT THE COPY OF WINDOWS XP IS NOT A LICENCED COPY, MICROSOFT HAS PUT
PROTECTION TO PREVENT UPDATES FOR UNLICENSED SOFTWARE. IF YOU FEEL THAT THIS IS A
MISTAKE, CONTACT MICROSOFT TECHNICAL SUPPORT FOR SP2 AT www.microsoft.com. The new
hardware inside your phone is very advanced and it requires that you keep your computer up to date.
If you need a functional copy of windows look in our downloads section, or contact us for
further assistance.
-IF EVERYTHING IS INSTALLED AND YOU STILL GET ERRORS TRYING TO CONNECT, GO TO STEP 4
4- Make sure there are no suspended Java Apps running on your phone. The phone will not connect if
there are any suspended java applications running, if you are unsure how to end a suspended
application, you can always turn off and back on your phone and try to connect again.
-IF THE CABLE DOES NOT CONNECT, SEE STEP 5
5- Ensure that all cable connections are connected tightly and your computer is set up properly:
a- The cable must click on the bottom of the phone securely on both sides,
ensure the rubber flap on the bottom of your phone clears the cable.
b- When plugging the phone to the cable, and the cable to the computer,
listen to the tones the computer makes. If connected properly, the computer makes
a 2-tone sound. If you hear a multiple fast tone, there is a port problem.
c- Go to START > CONTROL PANEL > PERFORMANCE AND MAINTENANCE > SYSTEM, Click Hardware
Click Device Manager, if there is a driver problem, there will be an Exclamation point,
Double Click the Motorola Item, click the Driver tab, Click Update/Install Driver.
(If there is an exclamation point on any USB Root Hub, there is a USB port problem,
contact your computer manufacturer)
PROBLEMS UPLOADING RINGTONES:
1- I am browsing the Mp3/Wav directories when browsing for files but the directories are blank.
A- On the bottom of the file selection box, there is a drop down menu labeled:
FILES OF TYPE:
If it says MIDI, it will only display midi, change to the type of file you want to upload and it will display
what you select.
2- MP3 Ringtones will not load on my phone.
A- Mp3 ringtones will ONLY load on the i860, i930, no other phones support uploading mp3s.
B- Mp3 ringtones from your computer must be converted to the format supported by the phone in
order to be uploaded. We include conversion software and instructions in the UTILITIES directory.
3- When uploading a ringtone, I get an error stating that the filename is too long.
A- Sometimes for identification purposes, ringtones are longer than the max allowed size (20
characters), in order to transfer them to your phone, you must copy them to your desktop, rename the
file and then browse to your desktop or other directory on your computer you saved the file. If you still
have problems, see step 4.
4- MIDI ringtones give me a General Communication Error.
A- Your phone may not support full length MIDI ringtones, you will need to use the Midi shortening
software in the utilities folder. We include both Full length and shortened midis for you to choose and
upload. Because it is very hard to convert to MIDI, we have included plenty of popular songs already
converted to midi so you can pick the part you like as your ringer!
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